SERVICE CUSTOMER SERVICE AND BITS AND PIECES

[Pravin Kumar]

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SERVICE/CUSTOMER SERVICE

"When you make them mad, it's twelve-to-one they'll leave or be leery. It takes 12 positive impressions to overcome one negative one. What do you do to recover from an angry customer?" -- Jeffrey Gitomer

"Whatever your job title, you are in the business of customer satisfaction. Who is your customer?" -- Brian Tracy

"If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune." -- Jim Rohn

"The only certain means is to render more and better service than is expected of you, no matter what your task may be." -- Og Mandino


A person can run for years but sooner or later he has to take a stand in the place which, for better or worse, he calls home, do what he can to change things there.

Paule Marshall
The Chosen Place, The Timeless People


There comes a moment when you have to stop revving up the car and shove it into gear.

David J. Mahoney (1924-2000)


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[tourbi]

Good lessons.  I hope we return to a place of good customer service again.  The numbers certainly seem to have become more important than the customer.  It's sad.