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SERVICE/CUSTOMER SERVICE
"When you make them mad, it's twelve-to-one they'll leave or be leery. It takes 12 positive impressions to overcome one negative one. What do you do to recover from an angry customer?" -- Jeffrey Gitomer
"Whatever your job title, you are in the business of customer satisfaction. Who is your customer?" -- Brian Tracy
"If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune." -- Jim Rohn
"The only certain means is to render more and better service than is expected of you, no matter what your task may be." -- Og Mandino
A person can run for years but sooner or later he has to take a stand in the place which, for better or worse, he calls home, do what he can to change things there.
Paule Marshall
The Chosen Place, The Timeless People
There comes a moment when you have to stop revving up the car and shove it into gear.
David J. Mahoney (1924-2000)
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SERVICE CUSTOMER SERVICE AND BITS AND PIECES
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- tourbi
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Good lessons. I hope we return to a place of good customer service again. The numbers certainly seem to have become more important than the customer. It's sad.
Stand in Love,Walk in Love, Live in Love ड़ारा
Nora Roberts
Love and magic have a great deal in common. They enrich the soul, delight the heart. And they both take practice.
Nora Roberts
Love and magic have a great deal in common. They enrich the soul, delight the heart. And they both take practice.
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